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NYC Theater District Hotel FAQ

Answers to Our Most Frequently Asked Questions

Learn more about what you can expect when you book your stay at Crowne Plaza, the top choice in NYC Times Square hotels, by browsing our FAQ.  

What is your deposit policy at check-in?

As is standard in most US hotels, we require a deposit for incidentals at the time of check-in. The deposit amount is approximately $75 USD per night of your stay. This may be paid in the form of a credit card or bank card authorization or cash. This deposit is refundable upon check-out. Please note that while we accept bank cards as a form of deposit, we advise against it. This is because once the deposit amount is authorized, this money is held by the bank from your use and their policy on releasing back to you is out of the hotel's control. It can take 2-4 weeks after departure for some individual banks to release the hold on your funds.


Will my room requests be honored?

The hotel looks at all requests on the day of arrival and will honor them based on availability. Requests for connecting or adjoining rooms at our NYC Theater District hotel will be held by in the morning and although we cannot guarantee them, we usually are able to accommodate these requests. Requests for high floors or certain views are not held in advance and are given at check-in if available. The best way to confirm the view of your choice is to book either a Times Square View room or a Hudson River View Room. These rooms have guaranteed views. If you prefer a high floor, the best way to guarantee this is to book a concierge level room, which are located on the top floors. Rest assured all rooms have great views as rooms start on the 15th floor and face Times Square, the Hudson River or the Manhattan Skyline.


I booked a room with an unconfirmed bed type. Will I get my request?

The hotel looks at bed type requests the day of arrival and will honor them based on availability. Requesting in advance will not ensure your request will be held for you. It is always best to book the specific room type you want, especially if you require two beds as these tend to sell out faster.


Do you have designate smoking rooms?

Crowne Plaza Times Square is 100% smoke-free. Smoking is permitted in designated areas outside of the building.


Do you have mini bars or refrigerators?

The hotel does not offer mini bars. We have a limited amount of mini refrigerators available upon request. The fee for these is $35 daily.


Do you allow extra beds in the rooms?

We allow a maximum of one extra bed or baby crib in our king bedded rooms. We do not allow extra beds in our rooms with two double beds due to fire safety regulations. Rollaway Beds cost $30 per night. Cribs are free of charge.


Do you charge for the in room safe?

We do not charge to use the in-room safe. A credit card swipe is used for identification and security purposes only.


Can we print our boarding pass at the hotel?

You can use the computers and printers in our business center. This is managed by an outside company and charges apply.


Can I have a package sent to the hotel and held for my arrival?

The Crowne Plaza Times Square - Manhattan will only accept personal mail and packages delivered to the hotel for up to seven days preceding your arrival. All packages that are not claimed during your stay will be returned to the original sender after you check out. The Crowne Plaza does not assume responsibility for packages that are received for guests whose reservations are canceled or not honored. In order to ensure your package is properly received, stored and delivered, please ensure that all items that are sent to the hotel are addressed to the primary guest whose name is on your hotel reservation.

Additionally, as of February 18, 2014 the Crowne Plaza will charge a $6 fee for every package that is held and stored on property.


Can the hotel hold my luggage for me?

Our bell staff is happy to hold luggage for our guests, both before you check-in and after you check-out. We cannot however, hold luggage overnight, even if you are returning to stay at the hotel.


How much is valet parking?

Standard cars are $70 USD per day & SUV/Oversized vehicles are $85 USD per day. This does not include in/out privileges; per day fee will apply each time the vehicle is needed during your stay.


For additional information on our NYC theater district hotel, plese feel free to contact us.